AWO Logistics LLC — State of Missouri

Terms of Service

These Terms of Service constitute a legally binding agreement between you and AWO Logistics LLC governing your access to and use of the Fahan application and related services.

Effective Date: May 28, 2026 Last Updated: May 28, 2026 Version 2.0

1. Acceptance of Terms

By creating an account, downloading, installing, or using Fahan (the "Service"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

You represent you are at least 13 years old. If 13-18, parent/guardian must consent. If using for an organization, you have authority to bind it.

2. Description of Service

Fahan is a real-time AI voice translation application. It is NOT a certified translation service, medical device, legal interpretation service, or substitute for professional human interpreters where certification is legally required.

3. Account Registration

Agree to: provide accurate info, maintain credential security, not share accounts, notify of unauthorized use, accept responsibility for all account activity. We may suspend/terminate accounts used fraudulently or in violation.

4. Subscriptions, Pricing & Billing

4.1 Subscription Plans

Weekly and monthly plans at displayed prices. Subject to change with notice.

4.2 Free Tier

Lifetime-limited number of uses. Does NOT reset daily/weekly/monthly.

4.3 Auto-Renewal

Subscriptions auto-renew unless cancelled before renewal date.

4.4 Cancellation

Cancel anytime through App or app store. Takes effect at end of current period. No partial refunds.

4.5 Refunds

Handled by Apple App Store per their policies. Contact app store directly.

4.6 Usage Caps

Each tier has maximum speech duration (hours per week/month). Tracked server-side, enforced automatically.

5. Usage Limits & Fair Use

Server-side enforcement
Single device at a time
Device verification via IP-derived identifier
Any circumvention attempt = immediate termination

6. Acceptable Use Policy

You agree NOT to: engage in illegal/fraudulent activity, harass/threaten/abuse anyone, record another person's voice without consent, translate illegal/obscene/threatening content, reverse-engineer/decompile the Service, probe/scan vulnerabilities, interfere with or burden infrastructure, build competing products using the Service, resell/sublicense access, impersonate anyone, use automated bots/scrapers.

We reserve the right to investigate violations and may suspend/terminate access and refer to law enforcement.

7. Translation Accuracy Disclaimer

Important: Fahan is AI-powered. While we employ automated quality validation that checks every translation before delivery, AI translation is inherently imperfect and may produce errors.

Translations generated by AI, NOT reviewed by humans
No guarantee of accuracy/completeness/reliability
Quality validation catches empty outputs, repetitive garbage, and corrupted translations — but semantic errors may still pass
Do not rely solely on Fahan for medical/legal/financial/safety decisions
You assume all risk

8. Healthcare & Medical Use Disclaimer

Critical Notice: Fahan is NOT a certified medical device, NOT a HIPAA-covered entity, and NOT a substitute for professional certified medical interpreters. AWO Logistics LLC has NOT entered into a Business Associate Agreement (BAA) with any healthcare provider.

General-purpose communication aid, not designed/tested/certified for clinical use
Healthcare providers should not rely solely on Fahan
Does not satisfy legal obligations under Title VI, Section 1557 of ACA, HIPAA, or state laws
AWO Logistics LLC expressly disclaims ALL liability for harm from reliance on translations in medical contexts
Healthcare institutions should consult legal counsel before deployment

9. Intellectual Property

9.1 Our IP

The Service including app, website, software, algorithms, AI models, UI, design, logos, trademarks is owned by AWO Logistics LLC and protected by US and international law. No rights granted except limited use under these Terms.

9.2 Restrictions

No copying, modifying, distributing, selling, reverse-engineering, or creating derivative works.

10. User Content & Audio Data

You retain ownership of content submitted. You grant AWO Logistics LLC a limited, non-exclusive, worldwide, royalty-free license to process audio/text solely for providing translation, maintaining quality, and caching anonymized translations per Privacy Policy. We do not claim ownership of your words. We do not use your content to train AI models.

11. Third-Party Services

Service relies on third-party providers for speech recognition, translation, voice synthesis, payments, auth, hosting. They operate under their own terms. We contractually require appropriate security but are not responsible for third-party acts/omissions. Payments processed through Apple App Store.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

Disclaims: merchantability, fitness for purpose, non-infringement, uninterrupted/error-free operation, accuracy of translations, quality of voice synthesis, meeting requirements.

Some jurisdictions don't allow exclusion of implied warranties. In those cases, liability limited to maximum extent permitted.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AWO LOGISTICS LLC SHALL NOT BE LIABLE FOR: indirect/incidental/special/consequential/punitive damages, loss of profits/revenue/data/goodwill, damages from reliance on translations, damages from unauthorized access/loss of data, damages from service interruption.

TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) TOTAL AMOUNT PAID IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) FIFTY US DOLLARS ($50.00).

14. Indemnification

You indemnify AWO Logistics LLC from claims arising from: your use, your violations, your violation of third-party rights, content you submit, your reliance on translations for high-stakes decisions, your recording/sharing conversations without consent.

15. Dispute Resolution & Arbitration

15.1 Informal Resolution

15.2 Binding Arbitration

Unresolved disputes go to binding individual arbitration through American Arbitration Association (AAA) under Consumer Arbitration Rules. Takes place in Missouri or by phone/online.

15.3 Class Action Waiver

YOU AND AWO LOGISTICS LLC AGREE THAT EACH PARTY MAY BRING CLAIMS ONLY IN INDIVIDUAL CAPACITY AND NOT AS PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

15.4 Exceptions

Small claims court if qualifying. Injunctive relief for IP violations.

16. Governing Law

Laws of the State of Missouri, United States, without conflict-of-law principles. Exclusive jurisdiction in Missouri state and federal courts.

17. Termination

17.1 By You

Delete account and uninstall. Cancel subscription through app store first.

17.2 By Us

May suspend/terminate at any time for any reason including violation, fraud, non-payment, harmful conduct.

17.3 Effect

Right to use ceases immediately. Sections 7, 8, 9, 12, 13, 14, 15, 16, 19, 20 survive termination.

18. Modifications to Terms

May modify Terms. Will update date and notify. Continued use = acceptance. If you disagree, stop using and delete account.

19. Severability

Invalid provisions modified to minimum extent or severed. Remaining provisions continue.

20. Entire Agreement

These Terms + Privacy Policy = entire agreement. Supersedes all prior agreements. No waiver is continuing.

21. Contact Information

AWO Logistics LLC, State of Missouri, United States. Email: support@fahan.app. Response within 30 days.

Acknowledgment: By using Fahan, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.