Privacy Policy

1. Who We Are

AWO Logistics LLC ("AWO Logistics", "we", "us", or "our") is a limited liability company organized under the laws of the State of Missouri, United States. We operate the Fahan mobile application (the "App") and the website at fahanapp.com (the "Website"), together the "Service".

Fahan is a real-time AI voice translation application that enables spoken communication between people who speak different languages. The App processes audio in real time — transcribing speech, detecting the spoken language, translating the content, and generating spoken output in the target language.

The App also includes Dadir, an AI language tutor that teaches phrases in the language you choose and explains them in your native language, with practice quizzes, progress badges and an optional anonymous leaderboard; and Voice, an AI voice assistant that listens to a spoken question, may look up current information on the web, and answers out loud in your native language.

By using the Service you acknowledge that you have read and agree to the practices described in this Privacy Policy. If you do not agree, discontinue use immediately.

2. Information We Collect

2.1 Account Information

When you create a Fahan account, we collect:

• Your email address.
• Your password, stored only as a cryptographic hash. We never store or have access to your plain-text password.
• Your preferred native language — for example "English" or "Af-Soomaali (Somali)".
• The language you choose to learn with Dadir, if you use it.

2.2 Subscription and Payment Information

Payment transactions are processed entirely by the Apple App Store and managed through our subscription platform. We receive only confirmation of your subscription status, your plan (weekly, monthly or annual), whether you are in a free trial, and your billing period.

2.3 Usage and Technical Data

• Device identifier — Derived from your IP address and used for subscription enforcement and abuse prevention. We do not collect hardware serial numbers, IMEI, UDID, or advertising identifiers.
• Session data — Session identifiers, the selected language pair, session activation status, and creation timestamps.
• Performance metrics — Processing latency in milliseconds, speech duration in seconds, and error codes used for quality monitoring.
• Usage limits — Cumulative speech seconds, and daily counts of Dadir lessons and Voice questions, used to enforce the limits attached to your plan.
• In-app events — Which screens and features you open (for example "Dadir opened" or "paywall shown"), with timestamps, so we can see what is used and what is not. No advertising identifiers are involved.
• Push notification token — If you allow notifications, a device token held by our notification provider so we can send you reminders. You can switch notifications off at any time in your device settings.

2.4 Audio and Translation Data

When you use voice translation we process the audio you speak into the App. Section 3 explains this in full.

2.5 Dadir and Voice Conversations

When you use Dadir we keep the messages you send, Dadir's replies, the phrases it taught you, your quiz answers, your progress, points and badges, and, if you opt in to the leaderboard, an anonymous handle by default. If you choose to, you can add a display name and a photo; both are optional and you can remove them at any time. We never show your email.

When you use Voice we keep the text of what you said (as understood by the AI), the spoken answer as text, a link to the generated voice recording of that answer, and the web sources the answer was based on, grouped by conversation. Section 3 explains how your recording is handled.

2.6 Support Communications

If you contact us for support, we may retain your correspondence.

3. Audio Data & Translation Processing

3.1 Real-Time Processing Pipeline

1. Audio transmission — Your audio is sent to our servers over an encrypted TLS/HTTPS connection.
2. Speech recognition — Neural speech recognition converts the audio to text. For certain languages we use specialized engines tuned to that language's phonetics and dialectal variation.
3. Language detection — The system identifies which language was spoken and determines the translation direction automatically.
4. AI understanding (Voice only) — For Voice, the recording and the draft transcript are also sent to an AI language model so it can correct words the recognizer misheard and answer the question. The model may run a web search based on your question. The recording is discarded once the answer is produced.
5. Translation — The transcribed text is translated using AI translation models.
6. Quality validation — Every translation is checked before delivery. Empty results, repetitive garbage patterns, and corrupted output are caught and rejected, and a failed translation triggers a graceful fallback so you never receive nonsensical output.
7. Voice synthesis — Validated translations are converted to natural-sounding spoken audio. Different engines may be used per language for the best quality.
8. Delivery — The translated audio plays back through the App.

Once processing completes, the raw audio is discarded from our servers. We do not store recordings of your voice.

While a recording is being captured and uploaded, the App writes it to your device's temporary cache. That copy stays on your device, and your operating system reclaims it along with the rest of the App's cache.

3.2 Translation Caching

To reduce latency we cache successful, quality-validated translations. A cache entry holds the normalized input text (lowercased, with noise annotations removed), the translated output, the voice audio URL, the language pair, the voice engine used, a quality score, and usage counters.

3.3 Request Deduplication

Temporary deduplication records prevent duplicate processing when a mobile network is unstable. Each record holds a request identifier, the response data, latency, and the session.

These records expire automatically and are permanently deleted after one (1) hour.

3.4 No-Speech Detection

If audio contains no recognizable speech, we generate a friendly prompt in your native language. These prompts are cached by language and contain no personal data.

3.5 Conversation Transcripts

The App can show you the text transcript of your most recent translation session so you can review what was said. Dadir and Voice conversations are kept so you can continue them; starting a new conversation in Voice hides the old one from the screen but does not delete it from our servers.

Settings includes a "Clear Translation Cache" control, which clears the text and audio the App is holding on your device. To have your stored transcripts removed from our servers, delete your account (Section 5) or contact us using the details in Section 16.

4. How We Use Your Information

• Provide translation — Process audio, transcribe it, detect the language, translate, validate quality, synthesize voice, and deliver the result.
• Teach and answer — Run Dadir lessons and quizzes, keep your progress, and answer Voice questions, including looking up current information on the web when the question needs it.
• Remind you — Send an optional daily study reminder by push notification if you allowed notifications.
• Improve performance — Cache validated translations and monitor latency, error rates, and quality scores.
• Enforce usage limits — Track speech duration and daily Dadir and Voice counts against your plan.
• Prevent abuse — Verify devices, deduplicate requests, and prevent account sharing.
• Maintain sessions — Remember your language pair within a conversation.
• Communicate — Send transactional email about your account or changes to the Service.
• Legal compliance — Process data where required by law.

5. Data Retention & Deletion

• Raw audio — Not retained. Discarded immediately after processing.
• Deduplication records — Automatically deleted after one hour.
• Translation cache — Retained indefinitely. Contains no personally identifiable information.
• Session data — Retained for the duration of the session. Metadata is kept for billing and analytics.
• Dadir and Voice conversations — Retained while your account is active so you can continue them; deleted with your account or on request.
• Usage ledgers — Daily counts of Dadir and Voice use are kept for the rolling window they enforce (24 hours or 30 days) plus a short margin.
• Account data — Retained while your account is active, and deleted on request.
• System backups — Encrypted backups may hold data temporarily and are purged on our rotation schedule.

You can delete your account from within the App, using "Delete Account" on the Account screen. Deletion asks for your password to confirm it is you. You may also request deletion using the contact details in Section 16.

6. Data Sharing & Third Parties

6.1 Service Providers

We rely on providers in the following categories: authentication, speech recognition, language detection, translation, AI language models (for Dadir lessons and Voice answers, including web search), voice synthesis, subscription management, push notifications, cloud hosting, and email delivery. All of them process data under contractual obligations, and none of them is permitted to use your content to train their models under our agreements.

6.2 No Sale of Data

We do not sell, rent, lease, or trade personal information. We have no advertisers and no monetization beyond providing the Service.

6.3 Legal Disclosures

We may disclose information where required by law, subpoena, or court order, or where necessary to protect rights and safety or to prevent fraud.

6.4 Business Transfers

In a merger, acquisition, or sale, data may transfer to the acquiring party. We will notify you before your information becomes subject to a different privacy policy.

7. Data Security

We protect your information with:

• TLS/HTTPS encryption for all data in transit.
• Cryptographic password hashing.
• Server-side subscription enforcement.
• Request deduplication.
• Translation quality validation.
• Automated record expiration.
• Role-based access controls.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate.
• Delete your information.
• Receive your data in a portable format.
• Restrict how we process your information.
• Object to processing.
• Withdraw consent you previously gave.

To exercise any of these rights, contact us using the details in Section 16. We respond within 30 days.

9. California Privacy (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, the right to delete it, the right to correct it, and the right not to be discriminated against for exercising these rights.

We do not sell or share personal information for cross-context behavioral advertising.

10. European Privacy (GDPR)

10.1 Legal Bases

We process personal data under the following legal bases:

• Contract performance — Article 6(1)(b).
• Legitimate interests — Article 6(1)(f).
• Consent — Article 6(1)(a).
• Legal obligation — Article 6(1)(c).

10.2 Supervisory Authority

Residents of the EEA and the UK may lodge a complaint with their local data protection authority.

11. International Data Transfers

AWO Logistics LLC is based in Missouri, United States. Your data may be transferred to the United States and to other countries where our providers operate. Where GDPR requires it, we rely on Standard Contractual Clauses.

13. Healthcare & Medical Disclaimer

• Fahan does not replace a legally required certified medical interpreter.
• We do not guarantee accuracy for medical, pharmaceutical, or legal terminology.
• Healthcare facilities must independently evaluate their compliance with HIPAA, Title VI, Section 1557 of the ACA, and the CLAS Standards.
• Fahan should never be the sole means of communication for informed consent, diagnosis, treatment, or emergency triage.
• Users assume all risk when using Fahan in a medical context.

14. Cookies & Tracking

The Website uses essential cookies only. We use no advertising cookies, no social media pixels, and no cross-site tracking.

The App does not use cookies. It uses secure tokens instead.

15. Changes to This Policy

We may update this Privacy Policy. When we do, we will revise the date shown at the top and notify you through the App or by email where notice is required. Continued use of the Service after an update constitutes acceptance.

16. Contact Us

AWO Logistics LLC, State of Missouri, United States.

Email: support@fahan.app. We respond within 30 days.